From the monthly archives:

April 2010

Integrating the Three Critical Pillars of Change: People, Process, and Performance – A Two Part Interview with Steve Ibbotson and Jon Wilson

April 19, 2010

Part 1: Integrating the Three Critical Pillars of Change: People, Process, and Performance: An Interview With Steve Ibbotson & Jon Wilson[Audio clip: view full post to listen] Steve Ibbotson and Jon Wilson, Directors of 3Pillars Asia Pacific, a consulting firm specializing in turning strategy into results, joined me for this two part episode  of Quality [...]

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How Deployment Leaders Can Boost ROI and Accelerate Lean Six Sigma Cultural Change at the Same Time: An Interview with Bob Crescenzi

April 13, 2010

How Deployment Leaders Can Boost ROI and Accelerate Lean Six Sigma Cultural Change at the Same Time: An Interview With Bob Crescenzi[Audio clip: view full post to listen] Is your organization deploying Lean Six Sigma? If so, is top leadership satisfied with the ROI? As a Deployment Leader or Black Belt are you feeling the [...]

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Success in Business…It All Starts With Quality

April 7, 2010

I wrote this article as a contributor to the April 2010 edition of the Edge Business Magazine. Chain reaction: A series of events in which each induces or influences the next. Often new and exciting technologies or philosophies can provide us with the needed solution to the dilemmas we face in today’s ever-changing business environment. [...]

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Mercy Medical Center – Journey of Excellence: An Interview with Kathy Krusie, VP Administrative & Services

April 3, 2010

Mercy Medical Center: Journey of Excellence – An Interview with SR VP Kathy Krusie[Audio clip: view full post to listen] Kathy Krusie, SR VP Administrative and Support Services at Mercy Medical Center, joined me for this episode of Quality Conversation during which she shared the story of their introduction to lean, their journey of process [...]

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Deployment ROI – Success or Disappointment and the Role Leadership Plays

April 1, 2010

Deployment ROI…Success or Disappointment and the Role of Leadership[Audio clip: view full post to listen] Joe Paris, president of Xonitek Corporation was my guest on this episode of Quality Conversations and shared his insights on the role leadership plays in whether or not operational excellence deployment efforts achieve the expected ROI. At least that is [...]

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